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Below is a very tiny sampling of what our clients are saying. These comments came to us through our client feedback technology Open Line. Every month any individual who has contacted us receives an electronic invitation from Open Line to provide feedback to us. Each month thereafter, they receive a check-in email just in case they have a problem or need to talk to us. This has accelerated our ability to respond quickly without increasing staff or overhead. “I was so stressed out a few weeks ago when Kaiser Hospital was releasing my father back to the nursing home in Thousand Oaks where he had been living. The nursing home refused to take him back. To make a very long story short, Sylvia got right on the phone when I called her and gave me the administrator’s name at the nursing home and had her staff text me the regulations regarding inappropriate discharge so I was able to address this with the administrator. It took only an hour and my father was on his way back to the nursing home. I can't tell you how much my family and I were helped and relieved from stress about our father. Thank you! You are all a godsend.” (Ron Garcia) “Thank you for giving me back my life. My daughter took over my finances and put me in a facility. I had nowhere to turn until I spoke with your Ombudsman. She helped me get an attorney, who revoked the powers of attorney I had given my daughter when I had surgery, and stop the draining of my bank accounts. Without your assistance, I don’t know what I would have done”. (Name withheld -90 year old resident) “My 80 year old friend was sexually abused in the nursing home where she was living. She was very afraid and would not tell anyone. Your Ombudsman visited her, and noticed that she seemed fearful. The Ombudsman talked with her and my friend finally shared what had happened. She had not even told us. The Ombudsman gave her the encouragement she needed to call the police and file a formal complaint. As a result of your actions, the caregiver was arrested. I cannot begin to express my gratitude for what you did for her. She is her old self again.” (Name withheld) “I would like to compliment your staff (Kathy) on providing timely, accurate and appropriate information related to my specific issues and concerns. She returned my calls promptly, provided the information I needed, and referred me to other resources in the community which were helpful. Thank you!”(D. Court) “I had called because I needed to place my dad in a skilled nursing facility very quickly. I had visited 2 and was debating. You gave me ideas of questions to ask and things to look for. I had done this for my mom in 2001 but felt better informed this time. It is so good to know that you are not alone in this process. I am an only child and have to make all of these decisions on my own. This program is very reassuring and helpful. (P Allen) Open Line Comments on Toxic Medicine Symposium & Culture of Comfort Workshop.
Culture of Comfort Workshop![]() Toxic Medicine Symposium![]() ![]() An amazing day. I appreciated the size of the audience. Awareness about the potential dangers of psychoactive drugs clearly increased, as evidenced by comments made by participants throughout the day. Great to have CDPH regulators on hand, as well as so many ombudspersons. Best part of the day: hearing from the Administrator of The Beatitudes. We must have workable examples of how to treat behaviors without drugs, and The Beatitudes is just that: a good example. (Senior Service Provider) |
![]() Long Term Care Services of Ventura County, Inc. Ombudsman Program 2021 Sperry Avenue - Suite 35, Ventura CA 93003 Tel: 805-656-1986 | Fax: 805-658-8540 Privacy Policy Long Term Care Services of Ventura County, Inc is a 501(c)3 public benefit charitable corporation. Corporate and individual donations are needed, welcomed and appreciated. Funded in part by - Area Agency on Aging a webfoot design | movie by Colleen Cason |