FIeld Services Coordinator

Job Description

Position Title: Field Services Coordinator

FSLA CATEGORY: Non-Exempt; Full Time 35 hr/wk; Salary: Negotiable

PURPOSE: To oversee and provide support to volunteer Ombudsmen.

REPORTING TO: Executive Director/Program Coordinator

RESPONSIBLE FOR: Overseeing, supporting, and assisting volunteer Ombudsmen with facility assignments, problematic cases and ensure quality control of documentation and reports.

Responsibilities & Job Functions

  • Provide on-going support, guidance, and mentorship to Ombudsmen in the receipt, investigation and resolution of concerns and complaints made by or on behalf of long-term care residents
  • Coordinate staff and volunteer facility assignments.
  • Ensure adequate facility coverage
  • Provide facility visitation as needed
  • Assist in the investigation and resolution of complex cases.
  • Ensure timely submittal of reports by ombudsmen.
  • Review and monitor ombudsman documentation and reports.
  • Track annual training hours received by each ombudsman.
  • Assist with Certification training and continuing education for volunteer and staff ombudsmen.
  • Represent the program with other agencies and organization, both public and private.
  • Make presentations to community organizations and facilities.
  • Other duties as assigned by supervisor


  • Successful completion of the 36-hour State Certified Long Term Care Ombudsman training and post-training mentored facility visits.
  • Complete 18 hours of additional training annually to retain certification. (Provided by agency)
  • Be at least 18 years old.
  • BA Degree or equivalent experience.
  • Good written and verbal communication skills.
  • Proficient ni modern office practices including basic computer skills.
  • Ability and willingness to make presentations to small groups.
  • Valid California driver’s license, proof of insurance and reliable transportation
  • Submit to and successfully complete a Live Scan fingerprinting background check.

Note: Ombudsmen are by law, prohibited from employment ni a long-term care facility or from having any financial interest ni a long-term care facility during the time they are acting ni an Ombudsman capacity. An Ombudsman wil be required ot sign the Conflict of Interest
policy prior to commencing any assignments.

Working Conditions

The physical demands described here are representative of those that must be met by
the employee t o successfully perform the functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform this job.

While performing the duties of this job the employee wil be required to sit for periods of time. Standing, walking, and bending are required movements.

How to Apply

If interested, please send resume to:
Sylvia Taylor-Stein, Executive Director
Allison Peck, Program Coordinator