Volunteer Coordinator

FSLA CATEGORY: Exempt, Full Time: 35 hr/wk (in office at City of Ventura location)

COMPENSATION/BENEFITS:

• Salary: Negotiable (range annually $50,000 to $57,000, depending on experience)
• 401k: Up to 4% matching, available after six months of employment.
• Health Insurance: Available first of the month following two months from date of hire, not to exceed 90 days.
• Dental insurance: only available if two F/T employees join the plan.
• Personal Time Off: Accumulate ten days of vacation per year, increased to fifteen days per year after four years of employment; two personal days and five sick days provided each calendar year.

PURPOSE: To oversee and provide support to volunteer and field staff Ombudsmen.

REPORTING TO: Executive Director/Program Coordinator

RESPONSIBLE FOR: Overseeing, supporting, recruiting, and retaining volunteer and field staff Ombudsmen with facility assignments, problematic cases and ensure quality control of documentation and reports.

• Provide on-going support, guidance, and mentorship to Ombudsmen in the receipt, investigation and resolution of concerns and complaints made by or on behalf of long-term care residents.
• Help cover in-coming volunteer & customer phone calls
• Coordinate staff and volunteer facility assignments.
• Ensure adequate facility coverage
• Provide facility visitation as needed
• Assist in the investigation and resolution of complex cases.
• Ensure timely submittal of reports by ombudsmen.
• Review and monitor ombudsman documentation and reports.
• Track annual training hours received by each ombudsman.
• Assist with Certification training and continuing education for volunteer and staff ombudsmen.
• Represent the program with other agencies and organizations, both public and private.
• Plan and manage monthly Ombudsman in-service meetings
• Assist in the posting of content on social media platforms
• Create bi-monthly Ombudsman newsletter and distribute via email
• Assist in report data entry, as needed
• Provide customer pre-placement counseling
• Other duties as assigned by supervisor

• Successful completion of the 36-hour State Certified Long Term Care Ombudsman training and post-training mentored facility visits.
• Complete 18 hours of additional training annually to retain certification. (Provided by agency)
• Be at least 18 years old.
• BA Degree or equivalent experience.
• Good written and verbal communication skills.
• Strong time management and project management skills
• Proficient in Microsoft Word, Excel, PowerPoint & Outlook.
• Experience in supervising or managing volunteers.
• Ability and willingness to make presentations to small groups.
• Valid California driver’s license, proof of insurance and reliable transportation
• Submit to and successfully complete a Live Scan fingerprinting background check.

Note: Ombudsmen are by law, prohibited from employment in a long-term care facility or from having any financial interest in a long-term care facility during the time they are acting in an Ombudsman capacity. An Ombudsman will be required to sign the Conflict of Interest policy prior to commencing any assignments.

The physical demands described here are representative of those that must be met by the employee to successfully perform the functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform this job.

While performing the duties of this job the employee will be required to sit for periods of time. Standing, walking, and bending are required movements.

Please send resume to: Keith Gosselin, Executive Director: kgosselin@ombudsmanventura.org

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