Advocacy Tips for Residents and Families in Long-Term Care
Practical Ways to Strengthen Voices and Protect Rights
Advocacy is one of the most powerful tools residents and families have to ensure quality care and dignity in long-term care settings. Knowing when and how to speak up can make a real difference in the daily lives of residents.
The National Consumer Voice for Quality Long-Term Care has developed an excellent resource, “Advocacy Suggestions for Nursing Home Residents and Their Families,” that provides actionable guidance for anyone navigating care concerns or seeking to strengthen relationships with care providers.
Top Advocacy Tips
1. Be informed.
Understanding residents’ rights under federal and state law is the foundation of effective advocacy. Awareness helps families recognize when standards aren’t being met.
2. Build relationships.
Strong communication with staff and administrators promotes trust and cooperation. A respectful, team-based approach often leads to quicker and more lasting solutions.
3. Observe and document.
Keep track of changes in care, behavior, or facility conditions. Written notes and dates can be valuable if a concern needs to be escalated later.
4. Ask questions early.
Don’t wait for problems to grow. Whether it’s a medication change, care plan update, or dietary concern, asking questions helps prevent miscommunication.
5. Speak up for dignity and respect.
Residents have the right to live free from neglect, isolation, or mistreatment. If something feels wrong, report it—either directly to the facility or to the Ombudsman Program.
6. Get involved.
Participate in family or resident councils to share ideas, support one another, and collectively advocate for positive changes within your facility.
How the Ombudsman Program Can Help
The Ventura County Ombudsman Program provides free and confidential assistance to residents and families in long-term care facilities. Our trained, state-certified Ombudsmen visit facilities regularly, listen to concerns, and work with staff to resolve issues with compassion and professionalism.
If you need support or would like to speak with an Ombudsman, call us at 805-656-1986. Our team is here to help.
Learn more
You can read the full Advocacy Suggestions for Nursing Home Residents and Their Families guide from the National Consumer Voice for Quality Long-Term Care here:
